Frequently asked questions
Have questions about Meru Health? We have answers. Find the most commonly asked questions we hear most often. Our team is always available to answer questions, too.
Call us: 833-940-1385
The program
What is Meru Health?
Is Meru Health legit?
How does Meru Health work?
How is Meru Health different from traditional face-to-face therapy?
What is the time commitment for the Meru Health program?
How long does the Meru Health program last?
What happens after 12 weeks?
What is Meru Health’s biofeedback device? How does it work?
How does the anonymous community support feature work?
Can children and adolescents use Meru Health?
Can Meru Health prescribe medication?
Your therapist
How do I interact with my therapist?
Are Meru Health therapists licensed?
Can I use Meru Health if I’m already seeing a therapist?
Do you consider a person’s faith when providing support?
Can I specify the gender/ethnicity/specialty of my therapist?
How can I reschedule my therapist call?
How do I switch my therapist?
Eligibility and cost for health plan members
When and how do I pay?
How can I be sure of my coverage?
What if my coverage changes?
How can I cancel my participation in the program?
How much does Meru Health cost?
Can I pay with a Health Savings Account (HSA) or Flexible Spending Account (FSA)?
Is the heart rate variability device free?
Self-pay
When and how do I pay?
How can I cancel my plan?
What if I need to reschedule my intake call?
What happens if I want to change therapists?
What happens after 12 weeks?
Is the biofeedback device free?
Other
What if I need immediate help?
Will my information be private? Even from my employer?
Can I get an evaluation for a leave of absence from work?
Can I print out the program content?
